Policies

Shipping

I offer a variety of shipping options to suit different budgets but please be aware that post can be slow at present.  Please also read the section below on lost items.  

UK

2nd class small package up to 2kg £3.10 untracked

1st class small package up to 1kg £3.70 untracked

1st class signed for small package up to 1kg £4.70 tracked value up to £50

Tracked 48 small package up to 2kg £5.10 tracked value up to £100

 

Rest of the World

International tracked and signed only available at present insured up to £250

Europe from £9.90

Zone 1 from £12

Zone 2 from £13.25

Zone 3 from £14.34

Royal Mail World Zones map

 

Returns/Lost Items

I do not accept returns.  Please contact me before purchase if you have any questions - I will be delighted to advise you on any yarns/fibres/projects etc.

I only take responsibility for lost items which have been tracked and signed for up to the amounts listed above.  I have provided detailed shipping information and options for you to make an informed decision.

Packaging

My packaging is all made from recycled material which is itself recyclable.

Inclusivity Statement

As a community our experiences are varied. Nobody knows what the other has been through, but we listen to each others’ stories and accept that we may never know or fully understand some of these emotions and feelings. It does not make them any less real or relevant. The act of trying to sweep them under the carpet is regressive and painful to those who have taken the risk to be open and highlight under-discussed and often unseen issues.

Dyestuffs

I use locally collected plants from my garden and the surrounding area.  I only pick where plants are plentiful and the overall ecosystem is not under threat.  In addition I buy dried plants from local growers or UK companies as well as some responsibly sourced extracts.  Please ask if you would like more information.

Yarn and Fibre

Ideally I would like to source all my fibre locally but I'm aiming for UK sourced and spun in the main.  The glaring exception to this is the mohair/silk - I would be very interested to hear about any suggestions/affordable alternatives. I have been informed by my mohair/silk supplier that they will gain the Responsible Mohair Standard certification (which starts with the farmers in South Africa) in about 3 months time.